Customer Service Associate

Customer Service Associate at SGS Technologie Customer Service Associate at SGS Technologie in Towson, Maryland Posted in 2 days ago.

Type:

full-time

Job Description:

SGS Technologies, we are a software development and staffing company that doesn't simply talk services - we accomplish them. With two decades of experience, we use a combination of latest technological knowledge, future-driven ideas, and specialized skills for multiple forms of IT requirements. SGS has served numerous clients nationwide in various industries and we want you to be a part of that growth and opportunity!

Job Description:

• Must have 2-3 years of customer service or call center experience
• Must be proficient in Microsoft Office Suite and PDF. Salesforce experience is a plus

• Essential Duties and Responsibilities:

• Answers in-bound calls (no selling)
• Provides exceptional customer service information regarding 401(k), 403(b) or other qualified plans
• Educates participants about their retirement account and features
• Data Entry and other administrative tasks
• Facilitates problem resolution and document processing

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office products
• Communicate effectively, both verbally and in writing
• Excellent problem-solving and critical thinking ability
• Ability to multitask
• Show initiative and be proactive when necessary
• Quality-driven with a strong sense of accountability
• Diagnose problems and offer resolution
• Be open and flexible in a dynamic environment focused on continuous improvement
• Salesforce knowledge preferred but not required
• Bilingual (Spanish/English) is a plus

Educational/Previous Experience Requirements:

• High School Degree or equivalent OR
• Any equivalent combination of education, experience and/or training approved by Human Resources.