Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Waldorf, Maryland. In this role, you will play a vital part in maintaining customer satisfaction by providing prompt and detail-oriented assistance. This position requires strong communication skills and a proactive approach to problem-solving.

Responsibilities:

• Supervise and manage the test proctoring process to ensure compliance with established guidelines.
• Handle customer inquiries courteously and with attention to detail via inbound and outbound calls.
• Assist customers with placing orders and accurately record their information into the system.
• Provide clear guidance and support to customers, addressing concerns promptly and effectively.
• Maintain detailed records of interactions and follow up as needed to ensure resolution.
• Collaborate with team members to improve service delivery and meet performance targets.
• Monitor customer satisfaction levels and recommend improvements where necessary.
• Uphold organizational policies and procedures while delivering exceptional service.
• Adapt to new processes and tools introduced to enhance operational efficiency.