SERVICE ADVISOR

Join a Company That's Built to Elevate You. \nAt Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace w high achievers thrive, careers grow, and your work truly matters. \nOur legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward. \n

Job Title:

Service Advisor\nLocation:

Waldorf, Maryland\nStarting Compensation Range:

$64,000 - $83,000 per year\nThe Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.\nRequirements for the Service Advisor position include:\n\nMust be proficient with Microsoft Office Products\nMust have excellent customer service skills and the ability to deal with stressful situations\nMust be a strong communicator with excellent oral and written communication skills\nMust be able to effectively multi-task\nMust have an attention to detail\nWorking knowledge of the function and repair of heavy construction equipment preferred\nMust be able to work any shift\nPromote a positive customer experience\nUphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way\n\n\nSeeking Candidates with: \n\nMinimum two years' service related experience; heavy equipment exposure\nHigh School diploma or equivalent\n\n\n

Physical Requirements:

\n\nRequired to sit and talk or hear\nFrequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms\nOccasionally lift and/or move up to 20 pounds\nSpecific vision abilities required by this job include close vision, distance vision and ability to adjust focus\n\n

Competitive Compensation and Benefits:

\n\nHealth, dental and vision insurance\nPaid time off\n401(k), $0.75 to $1.25 match up to 6%\nLife and disability insurance \nIn-house training instructors/programs\nTuition reimbursement\nEmployee referral bonus program\nTool allowances and tool loans\nDiscounts on cellular phone service, computers, and vehicles\nOpportunities for overtime\nShift differential (if applicable)\n\nYou'll gain access to real learning, real advancement, and a real future in a company that's reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery. \nCome build what matters and build your future with us. \nActual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.\nCarter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply. \nCarter Machinery is a drug-free workplace.