Responsibilities:

Customer Intake & Service:

Greet customers, listen to concerns, and ask targeted questions to help technicians diagnose issues accurately.

Estimating & Quoting:

Prepare repair orders, calculate parts and labor costs, and secure customer approval before work begins.

Communication Bridge:

Provide timely updates on repair progress, timeframes, and any additional findings.

Workflow Management:

Schedule service appointments, assign jobs to technicians, and coordinate with the parts department to ensure needed items are available.

Billing & Records:

Review invoices, process payments, and maintain accurate service histories, warranties, and maintenance records.

Parts Department Support:

Assist with shipping, receiving, and organizing parts for company use.

Routine Service Invoicing:

Create and manage invoices for service jobs using QuickBooks.

Requirements:

Strong understanding of automotive systems, parts, and maintenance procedures.
Ability to explain complex repairs clearly and recommend preventative maintenance with professionalism and trust.
Comfortable managing multiple vehicles, calls, and technician needs in a fast‑paced environment.
Experience with QuickBooks and Microsoft Office for preparing work orders, invoices, and records.

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