Customer Care Representative

Commercial/Industrial - Design/Build Mechanical Contracting Specialists Job Title Customer Care Representative

JOB SUMMARY / PURPOSE

Provides support to service technicians, service management and other groups in the organization. Day to day duties will include taking service request from customers, setting up service request work orders, dispatching service technicians, be the liaison from the service technician in the field to the customer, billing completed work orders, and performing AR collections. This position will have dispatching duties regularly and the chosen candidate should have experience in dispatching. This person needs to have proficient computer skill, be proficient in the following (Excel, Word, and Outlook).

ESSENTIAL DUTIES

• Performs billings for customers.
• Helps with AR collections.
• Dispatches service technicians and works with Service Management.
• Files and retrieves documents, records, and reports. Processes documents to update and maintain files and records; i.e. equipment list, service agreements, etc.
• Greets guests in a professional, friendly, hospitable manner. Answers electronic communications and phone calls, and directs calls to appropriate parties or takes messages. Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Composes, formats, and types routine correspondence.
• Puts together files for business documents for each assigned project. Assists with bid proposal books for sales and estimating. Obtains plans & specifications for jobs as requested. Assists with completing project closeout documents including O&M.
• Prepares and codes invoices, sends out collection letters and other documents using word processing, spreadsheet, database, or presentation software.
• Responsible for the function of timekeeping and system entry.
• Provides support for employee training and assists with mobile device issues.

MINIMUM REQUIREMENTS

Associates degree or some college preferred Minimum experience preferred of the position 2-5 years Minimum knowledge, skills and abilities preferred of the position Must have demonstrated proficiency with Microsoft Suite such as Outlook, Word, OneNote, Excel and Adobe 33 Dowd Road, Unit 1

Telephone:

(207) 992-9250 Bangor, ME 04401

Fax:

(207) 992-9254 JOB

BAND AND LEVEL

Requires working knowledge and skills developed through formal training or work experience. Identifies the problems and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions. Works within established procedures with a moderate degree of supervision.

WORKING CONDITIONS

Work performed in an open office / collaborative environment.

ORGANIZATION - WIDE COMPETENCIES FUNCTIONAL KNOWLEDGE

:

REQUIRES ESTABLISHED SKILLS TO PERFORM A RANGE OF ROUTINE ACTIVITIES. BUSINESS EXPERTISE

UNDERSTANDS

HOW THE ASSIGNED DUTIES RELATE TO OTHERS IN THE TEAM AND HOW THE TEAM INTEGRATES WITH OTHER RELATED TEAMS. LEADERSHIP

HAS

NO SUPERVISORY RESPONSIBILITIES

;

MANAGES OWN WORKLOAD. PROBLEM SOLVING

RECOGNIZES

AND SOLVES TYPICAL PROBLEMS THAT CAN OCCUR IN OWN WORK AREA WITHOUT SUPERVISORY APPROVAL

;

EVALUATES AND SELECTS SOLUTIONS FROM ESTABLISHED OPTIONS. IMPACT

IMPACTS

OWN TEAM THROUGH THE QUALITY OF THE SERVICES OR INFORMATION PROVIDED

; FOLLOWS STANDARDIZED

PROCEDURES AND PRACTICES AND RECEIVES REGULAR BUT MODERATE SUPERVISION AND GUIDANCE. INTERPERSONAL SKILLS

USES

COMMUNICATION SKILLS TO EXCHANGE STRAIGHT FORWARD INFORMATION. ABM

is an equal Employment Employer

DISCLAIMER

Not all aspects of the job are covered by the description - may require other duties as assigned. Job may change over time in accordance with business needs. 33 Dowd Road, Unit 1

Telephone:

(207) 992-9250 Bangor, ME 04401

Fax:

(207) 992-9254

Job Type:

Full-time Pay:

Up to $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person