Customer Product Growth Specialist

F.W. Webb, Northeast's largest wholesale distributor of plumbing, heating, HVAC and industrial supplies is seeking a full-time Customer Product Growth Specialist for its Presque Isle, ME location.

Responsibilities :

Utilize technical expertise of products, industry, and discipline to service customers with respect to all aspects of waterworks job and project work. Collaborate with both internal and external resources to advise, source, and present accurate waterworks quotes and material lists to customers within established deadlines. Evaluate specs with customers and work with vendors and engineers as needed on finding acceptable products to meet established project specifications. Consult with customers on various technical aspects and application of products; including helping troubleshoot any technical questions or issues that come up by utilizing wide array of resources. Effectively handle customer service issues; including following up on long-lead time purchase orders, keeping customers informed of any changes, and providing other concierge services as key point of contact in order to establish and maintain effective customer relationships. Serve as an extension of FW Webb's customers with respect to understanding and anticipating their needs in order to help grow the customers business and enhance their experience with the company. Recommend to management products to add or drop from inventory as well as recommend price changes to remain competitive based on market intel. Develop strategies to meet and exceed both personal and team-oriented growth goals.

Qualifications:

Previous waterworks experience essential. Ability to help lay out jobs and provide necessary accessories pertaining to wastewater, sewer and drainage systems. Associates or Bachelor's degree preferred; sales/marketing/customer service experience also preferred. Strong interpersonal skills and customer service required. Excellent verbal and written communication skills a must. Aptitude to work through multifaceted issues and tackle technical issues in real time. Comfortable working in a fast-paced office environment Working knowledge of Excel, word, internet, e-mail, and web browsers. Occasional Travel as needed for training and site visits as required. #FWWebbHP1

Job Type:

Full-time Pay:

$65,000.00 - $90,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Vision insurance Ability to

Relocate:

Presque Isle, ME 04769: Relocate before starting work (Required)

Work Location:

In person