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Client Support Specialist
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Maine data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$47,555 / year median in Maine
-1% projected decline
Job Description
Help Build Exceptional Customer Experiences Do you thrive in a fast-paced environment where organization, communication, and teamwork make all the difference? Are you someone who enjoys keeping projects on track while delivering an outstanding customer experience? We're looking for a Client Support Specialist to join our growing team. In this role, you'll be at the center of our residential production process—coordinating schedules, supporting project managers, communicating with homeowners, and helping ensure every project gets off to a smooth start. If you're highly organized, enjoy solving problems, and love seeing a plan come together, we'd love to meet you. What You'll Do Coordinate scheduling for residential construction projects. Order and track materials to ensure projects stay on schedule. Communicate with homeowners throughout the project lifecycle. Support project managers with documentation and project setup. Maintain accurate project information within our CRM. Coordinate with Sales, Production, and Operations teams to keep projects moving efficiently. Help improve processes that create a better experience for both customers and teammates. What We're Looking For Strong organizational and multitasking skills. Excellent communication and customer service abilities. Ability to prioritize work in a fast-paced environment. Experience with computer systems. A positive attitude and willingness to jump in wherever needed. Bonus Points If You Have Experience in residential construction or remodeling. Project coordination or scheduling experience. CRM or project management software experience. Experience ordering materials or working with vendors. Why Join Us? We're more than just a construction company—we're a team that believes great people build great businesses. When you join us, you'll find: A supportive, team-first culture. A company that values your ideas and encourages continuous improvement. The chance to make a real impact on both our customers and our team. Healthcare, Dental, Vision, 401k If you're looking for a career where your organization, communication, and problem-solving skills truly matter, we'd love to hear from you. Apply today and help us deliver an exceptional experience for every customer, every project, every time. Voted Best Places to Work in Maine 2023, 2024 & 2025!