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Administration - Customer Service Representative
Job
Spectraforce
Auburn Hills, MI (In Person)
Full-Time
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Job Description
Job Title-Administration - Customer Service Representative Job Duration-12 Months Job Location-Auburn Hills, MI Shift-M-F, 10am-6:30pm Job Description Customer Service Representative supporting a large facility. Daily Answer phone, record and distribute work orders Customer Satisfaction Score > 90 - Primary responsibility is answering calls, logging requests, and routing work orders to the appropriate teams. Requests come in via phone, system, voicemail, and QR submissions. Role is highly visible and interacts with all levels of the organization. Key Responsibilities Handle incoming service requests (temperature, maintenance, restroom issues, etc.) Maintain accurate logs for tracking and follow-up Support vendor coordination and open order tracking Assist with administrative and facilities-related tasks during slower periods