Customer Service Specialist

Job Summary/Objective:

Customer Service Specialists provide clerical support to staff and teams in support of performance goals. Serves as an important contact to customers via telephone calls and greeting guests representing Summit Pointe in a professional manner. They ensure insurance information is received, co-pay is paid, data entry is completed, reports are compiled, scheduling activities are performed, and clinical files are maintained.

Essential Duties and Functions:

Performs scheduling activities, maintains clinical files and compiles, monitors, and prepares reports as requested. Data Entry. Participates in corporate quality improvement and problem-solving activities. Maintains confidentiality and privacy within MDHHS, state and federal guidelines. Utilizes knowledge of CARF, CMS, MDHHS and Managed Care standards. Performs other duties as required.

Qualifications:

High School Diploma or GED. Associate degree in Business or related field preferred. Strong organizational and verbal communication skills. Experience with general clerical skills including typing, electronic scanning, data entry, database management, telephone reception and knowledge of office equipment. Excellent organizational, communication, computer, analytical and problem-solving skills. Two years of progressively more responsible secretarial or support services preferred. One year of computer experience - Word, Excel, and electronic medical record software preferred.

Benefits:

Premium health and vision within 30 days of hire Company sponsored Health Reimbursement Account Company paid short and long-term disability Employee assistance program 401(K) match up to 5% after one year of service Social security alternative contributions Free YMCA membership Generous paid time off 14 paid holidays Continuing education reimbursement Licensure study materials and exam reimbursement

Trauma Informed System of Care:

A trauma-informed approach to service delivery emphasizes physical and emotional safety, choice, empowerment, and trustworthiness for customers. The impact of trauma is broad and touches many life domains. Participation is mandatory for activities required for Summit Pointe to become a "Trauma Informed System of Care." About Us Summit Pointe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applicants have rights under Federal and State Employment Laws . Please click on the links below to view: Family and Medical Leave Act (FMLA) Know Your Rights Poster Employee Polygraph Protection Act (EPPA) A complete set of Employment Posters is posted outside of the Summit Pointe Human Resources Office located at 175 College St. Battle Creek, MI 49037-3432. Join the Pointe! Join Summit Pointe and join an amazing organization that makes a difference every day in Southwest Michigan! We are looking for additional team members to be part of our team! In addition to joining a dedicated, passionate group of people, our employees enjoy the following perks: Competitive salary Premium health, dental and vision benefits within 30 days of hire Deductible and co-insurance reimbursement program Short term disability, long term disability and company paid Employee Assistance Program 401(k) match after one year of service Social Security alternative contributions Free YMCA membership Generous paid time off policy Ten paid holidays Employee appreciation events throughout the year Annual performance reviews and opportunities for advancement Continuing education reimbursement Licensure study materials AND licensure exam reimbursement Summit Pointe participates in E-Verify - please click on the links below for more information related to the E-Verify Process. E-Verify Participation Right to Work Employment Poster We appreciate your interest in employment with Summit Pointe and we look forward to reviewing your completed employment application and resume. Explore Company Location www.summitpointe.org/ 175 College St, Battle Creek, MI 49037-3432, United States US +1 2699661460