Insurance Customer Service Representative

Insurance Customer Service Representative USA Underwriters Birmingham, MI Job Details Full-time $21 - $22 an hour 1 day ago Benefits Paid training Paid holidays Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Spanish Teamwork High school diploma or GED Attention to detail Data entry Organizational skills Full Job Description USA Underwriters is seeking a motivated and customer-focused Insurance Customer Service Representative to join our team in Birmingham, Michigan. This role is responsible for delivering exceptional service to policyholders, agents, and prospective customers by handling inquiries, processing policy changes, and supporting day-to-day insurance operations. The ideal candidate is detail-oriented, dependable, and passionate about helping customers understand and manage their insurance needs. Key Responsibilities Provide prompt, courteous, and professional customer service via phone, email, and in-person interactions Answer customer questions regarding policies, coverage, billing, and claims status Process policy changes, endorsements, cancellations, and renewals accurately and efficiently Assist customers with payment processing and resolve billing-related inquiries Maintain accurate and up-to-date customer records in internal systems Collaborate with agents, underwriters, and other internal departments as needed Ensure compliance with company policies, procedures, and state insurance regulations Identify opportunities to educate customers on coverage options and additional products Handle customer concerns or complaints with professionalism and problem-solving skills Qualifications High school diploma or equivalent Prior customer service experience required; insurance industry experience preferred Michigan Property & Casualty insurance license (or willingness to obtain within a specified timeframe) Strong communication and interpersonal skills Ability to multitask and work efficiently in a fast-paced environment Proficiency with computers, data entry, and customer management systems Strong attention to detail and organizational skills Reliable attendance and a positive, team-oriented attitude Preferred Skills Experience in auto insurance or non-standard insurance products Bilingual skills (Spanish preferred but not required) Familiarity with insurance policy administration systems Benefits Competitive hourly pay or salary (based on experience) Health, dental, and vision insurance Paid time off and holidays Opportunities for growth and advancement within USA Underwriters Supportive team environment and ongoing training

Pay:

$21.00 - $22.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance Application Question(s): What are your compensation requirments? Ability to

Commute:

Birmingham, MI (Required)

Work Location:

In person