General Summary Service members; including deposits, withdrawals and loan payments. Provide general information regarding services and operations. Solve member problems and help with complex work-related matters. Evaluate and cross sell the CU products and services that fit the members' needs. Perform other administrative support functions as needed.

Duties and Responsibilities:

• Responds to the members in a sensitive and service-oriented manner, practicing the credit union philosophy. Solve member problems and help with complex transactions.
• Accepts share and loan payments from members in person, by mail and drop box; disburse funds to members in person and by mail for withdrawals of shares; perform check cashing in accordance with the established policies and procedures of the Credit Union.
• Opening accounts for new and existing members such as share, checking, money market and helping with loan applications.
• Recommending and explaining banking services and products to members based on their needs.
• Presenting and cross-selling banking services and products to existing and prospective members.
• Summarizes all receipts and disbursements and balance cash drawer.
• Receive and process member change of address in person and by mail. Close accounts and perform any file maintenance required. User checklists provided for accuracy.
• Perform OFAC and TeleCheck functions as required.

Comply with credit union's member identification program, ex.

BSA & OFAC

• Open and redeem member certificates.
• Responsible for maintaining Safe Deposit Boxes; which includes opening, closing and completion of monthly Safe Deposit Report for annual fees.
• Redeem savings bonds.
• Scan and balance checks into imaging for nightly deposit.
• Answer member questions on accounts, dividends and statements.
• Other duties as assigned

Qualifications:

• Friendly, enthusiastic and dependable.
• Aptitude for figures and detail work.
• High School diploma or equivalent.
• Basic computer skills including experience using Microsoft Windows, Word and Excel.
• Strong verbal and written communication skills.

Job Type:

Full-time Pay:

$15.00

• $17.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Retail Associates & Cashiers:

1 year (Preferred)

Work Location:

In person