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Call Center Rep - Non-Clinical,
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Scorecard
Based on Michigan data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$38,140 / year median in Michigan
-1% projected decline
Job Description
Call Center Rep
Company Overview At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we've been transforming the lives of our patients for more than 40 years.
Our mission is clear:
to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment. Summary We are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience. Job Responsibilities
Answer incoming phone calls for all locations
Actively listen to identify patient's needs, clarify information, and provide information and assistance with online scheduling. Obtain and enter accurate demographic information.
Escalate concerns as appropriate and in a professional manner.
Direct calls to other departments.
Provide excellent customer service.
Other duties as assigned.
Benefits
Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.
Minimum Qualifications 1 year of experience in customer service or a related clinical environment.
Working knowledge of medical terminology.
Call center experience and web-based scheduling are a plus.
Ability to communicate effectively on the telephone.
Ability to work quickly, remain calm, and adapt in a constantly changing environment.
Maintain strictest confidentiality.
Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status