Member Services Representative

Description 2 openings. one at the Comstock Park, MI location and the other one at Rockford, MI location.

Hours:

8:45am to 5:15pm, Monday through Friday. No weekends 6 month contract-to-hire roles

Role:

Provides friendly, accurate service by assisting members with routine transactions and inquiries, while also offering information on credit union products and services, to support an exceptional branch experience. Essential Functions & Responsibilities

• Perform member transactions accurately using the CBX system.
• Respond to member questions, concerns, and requests for assistance in a friendly,professional, and solution‑focused manner.
• Provide information on credit union products and services, including basic knowledge ofloans, business accounts, and fiduciary accounts.
• Process member checks and maintain a cash drawer or pod, accurately balancing fundsreceived and disbursed throughout the workday.
• Process member transaction requests, such as credit card advances, money orders, andcashier's checks, in accordance with credit union procedures.
• Collaborate with internal departments to research, resolve, and follow up on memberissues, as needed, to ensure timely and accurate resolution.
• Provide frontline support at other branch locations, as needed, to ensure adequate staffingand service coverage.
• Participates in community events to support the organization's publicpresence.
• Performs other duties as assigned.

Skills Customer service, financial services, banking, credit union, Computer support, data entry Top Skills Details Customer service,financial services,banking,credit union Additional Skills & Qualifications

MUST HAVE

• 1 to 3 years of customer service experience (face to face is preferred)
• strong personality skills and ability to go above and beyond for the customer
• basic math skills
• good basic computer skills
• strong attention to detail and multi-tasking skills

NICE TO HAVE

• banking or credit union experience
• cash handling experience
• CBX or Gold System experience Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Comstock Park, MI. Pay and Benefits The pay range for this position is $18.00
• $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Comstock Park,MI.

Application Deadline This position is anticipated to close on May 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.