An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
! Les Stanford Chevrolet and Cadillac - 3.1 Dearborn, MI Job Details Full-time $75,000 - $130,000 a year 13 hours ago Benefits Health insurance 401(k) Opportunities for advancement Qualifications Staff supervision Customer relationship building Team supervision Sales Phone communication Inventory management Staff scheduling Regulatory compliance Customer satisfaction tracking Team scheduling Mid-level Auto service management Technical support Frontline customer support management Hiring Driver's License Team training Employee relations management Warranty issues management Communication skills Time management Full Job Description Les Stanford Chevrolet and Cadillac is hiring new talent to add to our amazing team! Family owned and operated since 1968, we pride ourselves on selecting and developing top talent employees. As America's Corvette King, your potential to grow and excel here is unparalleled. We offer higher than industry standard pay because we want to invest in the best people.
Salary:
Up to $130000
Benefits:
Monday-Friday operation.
NO SATURDAYS
Full Benefits - 401K and Health Care Paid Vacation Opportunity to advance Compensation plan higher than the industry standard with unit bonus Strong leadership team that works with you to reach maximum potential Family owned and operated Largest corvette dealer in the Midwest Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
