Providing introductory information, such as a product manual explanation, to prospective and new customersHandling customer complaints and troubleshooting issues with products or servicesFollowing up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services receivedAccessing databases to retrieve account information for customersLetting customers know about additional products or services that might benefit themEscalating queries and concerns when necessaryUpdating customer records following each contactStaying up to date on the latest products and services an organization provides