Member Services Representative

Member Services Representative Community Focus Federal Credit Union Ecorse, MI Job Details Full-time $15

• $17 an hour 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Word Opening bank accounts Computer operation Financial sales Microsoft Excel Interpersonal skills Financial transaction processing Check cashing Computer literacy Promoting bank products Filing Windows Administrative experience High school diploma or GED Cross-selling Deposits Withdrawals Communication skills Loan processing Balancing end-of-day transactions Promoting bank services Entry level Customer complaint resolution Banking regulatory compliance Full Job Description General Summary Service members; including deposits, withdrawals and loan payments.

Provide general information regarding services and operations. Solve member problems and help with complex work-related matters. Evaluate and cross sell the CU products and services that fit the members' needs. Perform other administrative support functions as needed.

Duties and Responsibilities:

• Responds to the members in a sensitive and service-oriented manner, practicing the credit union philosophy. Solve member problems and help with complex transactions.
• Accepts share and loan payments from members in person, by mail and drop box; disburse funds to members in person and by mail for withdrawals of shares; perform check cashing in accordance with the established policies and procedures of the Credit Union.
• Opening accounts for new and existing members such as share, checking, money market and helping with loan applications.
• Recommending and explaining banking services and products to members based on their needs.
• Presenting and cross-selling banking services and products to existing and prospective members.
• Summarizes all receipts and disbursements and balance cash drawer.
• Receive and process member change of address in person and by mail. Close accounts and perform any file maintenance required. User checklists provided for accuracy.
• Perform OFAC and TeleCheck functions as required.

Comply with credit union's member identification program, ex.

BSA & OFAC

• Open and redeem member certificates.
• Responsible for maintaining Safe Deposit Boxes; which includes opening, closing and completion of monthly Safe Deposit Report for annual fees.
• Redeem savings bonds.
• Scan and balance checks into imaging for nightly deposit.
• Answer member questions on accounts, dividends and statements.
• Other duties as assigned

Qualifications:

• Friendly, enthusiastic and dependable.
• Aptitude for figures and detail work.
• High School diploma or equivalent.
• Basic computer skills including experience using Microsoft Windows, Word and Excel.
• Strong verbal and written communication skills.

Job Type:

Full-time Pay:

$15.00

• $17.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Retail Associates & Cashiers:

1 year (Preferred)

Work Location:

In person