Position Overview:

Self-starter who provides product and service information and works with customers by identifying needs; offers solutions or corrections, and follows up to ensure customer satisfaction. General office support assisting multiple departments with various tasks.

Essential Job Functions:

Primary customer service back-up for Home Depot account.
Assists with reviewing orders and P. O's for accuracy.
Assists with writing up Sales orders and P.O.'s received via fax, daily.
Responsible for processing monthly commission reports and processing commission payments to outside sales representatives.
Creates and maintains a variety of word documents and excel spreadsheets as needed.
Assist sales department with reports and mailings.
Assist with maintaining customer updates ensuring that information is correctly input and filed.
Assist with process for warranty cards and rebate coupons.
Assist with scanning of orders, bills of lading, invoices etc.
Post incoming payments for deposit, post and key in MasterCard and Visa orders.
Troubleshoot problems involving office equipment, such as copiers, contacting vendors for support as necessary.
Communicate with customers, and other individuals to answer questions, disseminate or explain information, and take orders.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Use sound telephone techniques, direct calls, and take messages as appropriate.
Maintains a consistent and positive customer service image while interacting with customers.
Open, sort, and route incoming mail and prepare outgoing mail when needed.
Assist with filling literature requests.
Other tasks and duties as assigned.

Requirements:

Education / Certification o High School diploma or equivalent
Knowledge & Experience o 1 year Clerical, Office Clerk, and/or Customer Service experience o Fluent in English and the ability to communicate effectively in English (both verbal and written) o Proficient in Microsoft Office Excel and Word programs. o Preferred knowledge in Infor ERP XA Client.
Other Skills / Abilities o Positive interaction when dealing with general public, exceptional customer service skills o Ability to organize and prioritize workload o Ability to work as part of a team o Ability to conform to Company policies and procedures o Ability to frequently sit for extended periods.

o Ability to maintain high levels of concentration while working with occasional time pressures and interruptions.

NO PHONE CALLS/NO RECRUITERS

Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

ERP systems: 2 years (Preferred) Customer service: 2 years (Preferred)

Microsoft Office:

2 years (Preferred)

Work Location:

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