Customer Service Representative SGI Heating & Cooling Flint, MI Job Details Full-time $17 - $22 an hour 12 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Referral program Qualifications Live chat Active listening Phone communication Spreadsheets Word embeddings Client services Problem-solving Phone canvassing Desktop applications Customer support Productivity software Conducting sales calls Full Job Description Job Summary We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this role, you will be the frontline ambassador for our HVAC and Electrical company, providing exceptional support and service to our valued clients. Your enthusiasm, communication skills, and problem-solving abilities will help foster positive relationships, resolve inquiries efficiently, and ensure customer satisfaction. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our clients' experiences. Duties Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and friendly communication. Assist customers with product or service questions, troubleshooting issues, and providing detailed information to enhance their experience. Manage outbound calls to follow up on customer requests, gather feedback, or promote relevant products and services. Accurately enter data into our systems, maintaining up-to-date records of customer interactions and transactions. Book customer appointments and manage outside sales rep schedules. Demonstrate excellent phone etiquette and active listening skills to understand customer needs thoroughly. Collaborate with team members to resolve complex issues and improve overall client support processes. Requirements Prior experience in call center environments or customer support roles is preferred. Strong communication skills—both verbal and written—are crucial for success in this role. Proficiency with Microsoft Office applications (Word, Excel) and general computer skills are required. Prior experience in HVAC or electrical dispatching preferred. Knowledge of sales techniques and client services strategies is advantageous. Ability to handle outbound calling efficiently while maintaining professionalism and courtesy. Must be able to pass a background check Service Titan experience preferred but not required.

Pay:

$17.00 - $22.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): Are you a convicted felon?

Work Location:

In person