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Customer Service Specialist
Job
Arrowaste, Inc.
Georgetown Township, MI (In Person)
$34,320 Salary, Full-Time
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Job Description
About Arrowaste Arrowaste is a locally owned and operated waste and recycling company proudly serving residential and commercial customers throughout the Grand Rapids area. Because we live and work in the communities we serve, we are deeply committed to providing reliable, high-quality service to our neighbors. Position Summary As a Customer Service Representative (CSR) at Arrowaste, you are the voice of our company. You will play a key role in creating a positive experience for both existing and prospective customers. First impressions matter, and every interaction reflects our 25 years of service and reputation in the community. This role requires professionalism, friendliness, and strong communication skills—both over the phone and in writing. Key Responsibilities Answer and manage inbound and outbound customer calls Assist customers with service inquiries and account questions Process payments and update account information Set up new customer accounts Resolve customer concerns efficiently and professionally Support sales efforts when appropriate Assist with administrative tasks as opportunities arise Qualifications High school diploma or GED (required) Minimum 1 year of customer service experience (phone experience preferred) Exceptional verbal and written communication skills Comfortable learning and working with new software systems Strong multitasking skills while maintaining a positive, professional demeanor Ability to thrive in a fast-paced office environment Bilingual (Spanish-speaking) candidates are highly encouraged to apply We are looking for individuals who are reliable, service-oriented, self-motivated, and able to work both independently and as part of a team.