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Customer Service Representative
Job
Robert Half
Grand Haven, MI (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to join a collaborative team in Grand Haven, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys supporting customers, managing order-related information accurately, and contributing to a fast-paced office environment. The role offers the chance to build strong operational knowledge while working closely with sales and internal partners. We value professionals who communicate confidently, stay organized, and bring the initiative to grow into broader responsibilities over time.
Responsibilities:
- Handle incoming customer inquiries by phone and email, providing timely, courteous, and solution-focused support.
- Enter and maintain order details, customer records, and related information with a high level of accuracy.
- Coordinate with sales, operations, and other internal teams to resolve service issues and keep accounts moving smoothly.
- Monitor customer requests and follow through on open items to ensure clear communication and dependable service.
- Use business systems and standard office software to track activity, update information, and support daily workflow needs.
- Assist with forecasting, reporting, and administrative tasks that help the team stay organized and informed.
- Support knowledge transfer and cross-training efforts to maintain continuity during team coverage needs.
- Contribute to a positive office environment by building strong working relationships and communicating effectively with colleagues.