Customer Service Representative

Customer Service Representative Shively Diversified Management Services Grand Rapids, MI Job Details Full-time 22 hours ago Benefits Dental insurance Paid time off Vision insurance Qualifications Safe work practices Microsoft Word Microsoft Excel Microsoft Outlook Customer inquiry handling Full Job Description Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Responsibilities:

Create and track sales orders, purchase orders, and invoices Maintain a high level of professionalism with customers demonstrating excellent customer service Ensure orders are input accurately and follow up on missing information and open orders Control and manage incoming and outgoing documents Respond to customer questions with accurate and relevant information promptly Requirements A high school diploma and 1-3 years of customer service experience is preferred Able to complete assigned tasks working with little to no supervision Good written and oral communication skills and excellent organizational skills Experience using Microsoft Word, Excel, and Outlook Knowledge of purchasing or inventory management is desirable Good interpersonal and leadership skills Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day Comply with all safety guidelines to ensure a safe work environment Successfully pass the required pre-employment background check and drug screen Benefits Medical Insurance, Dental Insurance, Vision Insurance, and PTO