Veterinary Client Service Representative

Veterinary Client Service Representative Schmitt's Animal Hospital Grand Rapids, MI Job Details Part-time From $15 an hour 8 hours ago Benefits Paid time off Uniform allowance Employee assistance program Employee discount Retirement plan Qualifications Medical documentation Financial transaction processing Phone communication Greeting customers Sanitation Medical scheduling Animal handling Conflict management Data entry Communication with pet owners Clean workspace maintenance Managing patient records Communication skills Entry level Client interaction via phone calls Full Job Description Job description: Part-Time Veterinary Customer Service Representative (25-30 hours/week) Are you passionate about working with animals and the people who love them? Our small animal practice is looking for a dedicated Veterinary Customer Service Representative to join our close-knit, supportive team. This is a great opportunity to be part of a collaborative environment where your contributions truly matter. About Us We are a busy small animal clinic that prides itself on providing compassionate, high-quality care. Our Customer Service Representatives are the first point of contact for every interaction that happens at the clinic, playing an essential role in both patient care and client experience. Responsibilities include but are not limited to: Greeting all incoming clients with friendliness and professionalism Confirming information and checking in appointments Utilization of technology to communicate with clients and other clinics; including phones, texting, emails, and app requests Management of scheduling, rescheduling, and confirming appointments Inputting medical records Communicating emergencies, medication requests, and client communications with other staff members Financial transactions Maintaining a clean, sanitary, and professional environment Safe and professional interactions with clients and their pets What We're Looking For A genuine passion for animals and client care Strong teamwork and communication skills Ability to multitask in a fast-paced environment Willingness to learn and grow in the role Flexible schedule, including availability for rotating Saturdays Ability to manage conflict during stressful emotional or financial situations

Schedule & Compensation Part-time:

25-30 hours per week Flexible scheduling preferred Competitive pay based on experience Benefits available

Benefits:

Employee assistance program Employee discount Paid time off Retirement plan Uniform allowance To Apply Please submit your resume and a cover letter detailing your interest in the position and any relevant experience. Join a team where your work makes a difference every day—for both pets and the people who love them.

Work Location:

In person

Pay:

From $15.00 per hour

Work Location:

In person