Customer Service & Office Assistant

Vollwerth & Co. seeks a dependable and organized Customer Service & Office Assistant to support daily front office and administrative operations at our Hancock, Michigan facility. The successful candidate will assist with customer communication, order processing, and coordination with internal teams to ensure smooth day-to-day operations. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

APPLICATION DEADLINE

This position will remain open through April 3.

RESPONSIBILITIES

Answer incoming phone calls and assist customers with questions, orders, and general inquiries. Process customer orders by entering orders into the system and preparing pick tickets for fulfillment. Prepare invoices and organize documentation for delivery drivers. Add credit slips to customer orders when applicable. Prepare end-of-day reports and ensure order records are accurate and complete. Monitor incoming internet orders, check for new orders, and print them for the shipping department. Provide customer service for walk-in customers, phone orders, and online orders. Prepare employee charges for payroll and enter information into spreadsheets. Review employee time clock punches to ensure accurate clock-in and clock-out records. Maintain organized filing systems and complete general office filing as needed. Provide administrative support and assist Sales Staff with incoming phone calls when needed.

QUALIFICATIONS

Strong verbal and written communication skills. Customer service experience preferred. Computer proficiency including Microsoft Word and Microsoft Excel. Ability to learn new computer programs and systems quickly. Strong organizational skills and ability to manage multiple tasks efficiently. Excellent interpersonal skills and ability to interact positively with customers and coworkers. Self-motivated with the ability to work independently and manage time effectively. Outgoing personality with strong attention to detail.

SCHEDULE

Full-time position based in Hancock, Michigan. Minimal weekend hours may be required during the summer.

COMPENSATION/BENEFITS

Pay range of $16-$20 per hour. Simple IRA with company match. Employee discount. Paid time off.

ABOUT VOLLWERTH & CO.

Founded in 1915 in Hancock, Michigan, Vollwerth & Co. has been producing high-quality sausage using traditional recipes for over a century. What began in the basement of founder Richard Vollwerth's home has grown into a multi-generational family business serving customers throughout Michigan and Wisconsin. We remain committed to crafting products from the freshest ingredients while honoring the traditions that built our reputation for quality. Vollwerth & Co. is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.