Qualfon is hiring an Onsite Call Center Representative for a mid-shift role supporting leading technology and BPO clients. In this fast-paced call center position, you will handle inbound customer calls, resolve account and basic technical issues, and accurately document interactions in CRM and ticketing systems. You'll follow quality standards and scripts, escalate complex issues as needed, and work toward performance metrics for service, accuracy, and adherence. Join a people-first, mission-driven culture that emphasizes coaching, training, and long-term career growth in a supportive, team-focused environment. Responsibilities Handle high-volume inbound customer calls for technology and BPO clients Resolve customer inquiries, basic technical issues, and account questions Accurately document interactions in CRM and ticketing systems Follow scripts, quality standards, and data security guidelines Escalate complex issues to senior agents or supervisors Meet or exceed performance metrics for quality, adherence, and productivity Collaborate with team members and participate in ongoing training Support Qualfon's people-first, mission-driven culture in daily interactions Required Skills Inbound call handling Customer service CRM software Data entry Ticketing systems Troubleshooting Multitasking Call de-escalation Basic IT knowledge Written communication