Service Advisor

Why Northland? Do you want to be part of a new dealer group where the growth potential is unlimited? Northland Lawn, Sport & Equipment's growing family of full-service John Deere dealerships is looking for a Service Advisor at our Virginia location. We are looking for a dynamic individual to help us serve our wide range of agricultural, commercial, municipal, and residential customers. Our group of five dealerships offer a wide range of America's best equipment, including John Deere, Polaris, Arctic Cat, Honda, Stihl, Floe Docks and many other leading brands. At Northland, you will work with a fun, fast paced, family environment and enjoy competitive pay based on experience, Company paid health insurance options , Dental, Vision, HSA, 401K with up to 5% match, and generous employee discounts. If you are determined to create an exceptional customer experience, bring enthusiasm to your career, and share our passion for the great outdoors, consider joining our impressive team of 75+ professionals across Northern Minnesota, Northern Wisconsin and the Upper Peninsula of Michigan. The Position This position manages the flow of work through the service department from customer interactions through repair completion and invoicing. Works with location manager and corporate service manager to maintain a high labor performance through increasing service labor sales and technician productivity. Equipment and sales experience is preferred, although we are willing to train the right individual! Responsibilities

• Provides guidance and generates quotes for customer machine repairs
• Manages the entire work order cycle process, generation through closing and invoicing for customer work
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
• Works with the service manager to identify and execute continuous process improvements
• Communicates, enforces, and monitors effective service department processes to ensure customer satisfaction
• Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all service Warranty and Product Improvement Programs are completed and submitted in the required timeframe to receive maximum credit
• May participate in Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere, Arctic Cat, and competitive products Experience, Education, Skills and Knowledge
• Experience with basic computer functions; experience using Microsoft 365 preferred
• Experience working in a service department preferred
• Experience with Powersports, off road, construction, lawn, or heavy equipment
• Experience working cooperatively in a team environment
• Experience communicating effectively Experience analyzing and interpreting internal reports

Job Type:

Full-time Pay:

$18.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person