Client Access Specialist

Do you have a passion for improving the health of individuals receiving behavioral health services? Would you like to be a valuable member of a diversity driven, mission-minded team that impacts our community? If so, we have an exciting opportunity for you to work as a Client Registration & Insurance Specialist II at our psych clinic. What You Will Be Doing Working as a Client Registration & Insurance Specialist II you will be responsible for creating a welcoming, safe, and supportive environment for clients presenting for ACT, research, and/or behavioral health appointments. You will meet with clients to review and update insurance information and complete CCBHC Sliding Fee Scale income determinations, while also addressing questions related to billing and insurance coverage. In this role, you will accept client payments, manage incoming telephone calls, and provide excellent customer service at all points of contact. You will verify active insurance coverage and benefit eligibility prior to scheduled services and notify clinic managers when a scheduled appointment is not paneled with the client's insurance. Additional responsibilities include assessing eligibility, completing required Long ATP documentation, and updating financial determinations on an annual basis to ensure accurate and compliant records. What We Require You will have a high school diploma or GED and have a minimum of two years of experience in patient/client registration within a hospital or healthcare setting. Experience working in a behavioral health or related mental health field with the target population is preferred. Applicants should have a strong working knowledge of insurance plans, eligibility verification, benefits coordination, and insurance verification processes, including determining client financial responsibility. A foundational understanding of medical coding, including CPT and ICD-10 coding, is also required. The ideal candidate will demonstrate the ability to independently interpret and apply insurance and coding information without sole reliance on electronic health record (EHR) systems. Superior customer service, strong communication, interpersonal, and human relations skills, as well as the ability to maintain confidentiality. Why Work For ISK Because we make a difference in the lives of the individuals we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment that values diversity, inclusion , work/life balance and encourages ongoing education for professional development. We also offer a competitive compensation and benefits package, with some of the best retirement plans in southwest Michigan. You will also enjoy 12 paid holidays, 23 days of PTO and the opportunity to earn additional PTO hours for participating in our wellness program! Kalamazoo is the home of the Kalamazoo Promise! Who We Are Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment. Come Join Us! Individuals of diverse racial, ethnic, and cultural backgrounds along with bilingual candidates are invited to apply . ISK is an equal opportunity employer that encourages diversity and inclusion among its workforce. ISK fomenta la diversidad y la inclusión. We look forward to meeting you!

Physical Requirements/Working Conditions:

Physical Efforts - Job demands include prolonged sitting and standing as appropriate. May occasionally require light lifting up to 25 pounds, stooping, kneeling, crouching, or bending as appropriate. Requires coordination of hands and/or eye/hand/foot. Working Conditions - Office environment with noise from computers, copy machine, and telephones. Use of computer screen for periods in excess of 30 minutes at a time. Possible eyestrain from extended periods of viewing computer screen. May be exposed to bloodborne pathogens, infectious diseases, and parasites. Travel throughout the Kalamazoo area is required.