Customer Service Representative

We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract-to-permanent opportunity is ideal for someone who enjoys speaking with customers, gathering information accurately, and delivering a positive service experience in a call center setting. The role supports inbound and outbound phone interactions, order processing, and survey-related outreach, with a self-schedule at least 32 hours a week within these shifts: Monday through Friday 12:00 PM - 8:00 PM and Saturday 11:00 AM - 7:00

PM Responsibilities:

• Handle a high volume of incoming calls while providing courteous, efficient assistance to customers and participants.
• Place outbound calls as needed to collect responses, share information, or complete service-related follow-up activities.
• Enter orders and customer details into internal systems with strong attention to accuracy and completeness.
• Conduct polling or survey conversations in a thorough and accurate manner, clearly documenting responses and outcomes.
• Resolve routine customer concerns by listening carefully, answering questions, and escalating more complex issues when appropriate.
• Maintain reliable attendance and self-select shifts that meet the required weekly schedule commitment.
• Update call records and account notes promptly after each interaction to support clear documentation and continuity of service.