Customer Service Representative

We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract-to-permanent opportunity is ideal for someone who enjoys speaking with customers, gathering information accurately, and delivering a positive service experience in a call center setting. The role supports inbound and outbound phone interactions, order processing, and survey-related outreach, with a self-schedule at least 32 hours a week within these shifts: Monday through Friday 12:00 PM - 8:00 PM and Saturday 11:00 AM - 7:00

PMResponsibilities:

• Handle a high volume of inbound calls professionally while providing clear, courteous assistance to customers and survey participants.
• Place outbound calls as needed to collect responses, confirm details, or support ongoing polling and customer service activities.
• Record information accurately in company systems and complete order or data entry tasks with close attention to detail.
• Engage callers in a respectful and efficient manner to gather required information and maintain a smooth call experience.
• Manage your assigned schedule within approved shift windows and consistently meet weekly hour expectations.
• Follow call handling procedures, documentation standards, and quality guidelines during each customer interaction.