Customer Service Representative

Description We are looking for a Customer Service Representative to join a healthcare organization in Lansing, Michigan on a Contract basis. In this role, you will serve as a reliable point of contact for internal employees, helping resolve day-to-day support needs while delivering responsive, detail-oriented service. This position is well suited to someone who is comfortable with technology, communicates clearly, and can manage a variety of service requests in a fast-paced environment.

Responsibilities:

• Respond to internal employee inquiries by phone and other support channels, providing timely assistance with help desk-related issues.
• Troubleshoot basic technical concerns and guide users through solutions or escalate more complex problems when needed.
• Coordinate office move activities, ensuring employees receive the support and information needed for smooth workspace transitions.
• Document service interactions, update request details accurately, and maintain organized records of support activity.
• Deliver high-quality customer service during each interaction, balancing efficiency with clear communication and empathy.
• Handle inbound and outbound communications to follow up on open requests, clarify issues, and confirm resolution.
• Use Microsoft Office and related tools to track tasks, prepare updates, and support daily administrative needs. Requirements
• Previous experience in customer service, call center support, or a similar service-focused role.
• Ability to manage inbound calls and respond professionally to a high volume of employee requests.
• Comfortable working with technology and learning technical support processes and tools.
• Strong communication skills with the ability to explain information clearly and effectively.
• Experience with order entry, ticket documentation, or maintaining accurate service records is preferred.
• Proficiency with Microsoft Office applications for routine documentation and communication.
• Strong organizational skills and the ability to prioritize multiple tasks in a fast-paced environment.

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