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Customer Service Representative
Job
Frank's Great Outdoors
Linwood, MI (In Person)
$27,040 Salary, Full-Time
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Job Description
Responsibilities
- Respond promptly and professionally to customer inquiries.
- Communicate with customers through phone, email, and other communication channels.
- Handle customer complaints and concerns by providing appropriate solutions and alternatives within established timeframes.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Process payments and collect pertinent customer information, including addresses and phone numbers.
- Assist customers with order placement, refunds, exchanges, and order status inquiries.
- Run and review daily reports as needed.
- Maintain accurate customer records and documentation.
- Work collaboratively with other departments to ensure a positive customer experience.
- Perform additional administrative and customer service duties as assigned.