Location:

Madison Heights, MI Pay Rate:

$20.00 per hour

Schedule:

Full-Time | Monday-Friday, 8:30 AM-5:15

PM Lunch:

45-minute lunch

Dress Code:

Business casual

Work Environment:

On-site office position

Position Overview:

We are seeking a dependable, detail-oriented Customer Support Specialist to support customer service, order processing, and daily office operations for an established industrial storage company. This position serves as a primary point of contact for customers, visitors, and internal departments. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to review orders for errors, answer customer questions, coordinate shipments, and keep daily operations running smoothly.

Primary Duties and Responsibilities:

Order Review:

Review incoming online orders for errors, incorrect items, incompatible products, and special shipping requirements. Contact customers to verify or correct order details before shipment.

Customer Service:

Answer incoming phone calls and emails regarding products, pricing, availability, and order status.

Front Desk Support:

Greet visitors, take and relay messages, answer the main phone line, and assist with daily office responsibilities.

E-Commerce Support:

Respond to customer messages, process order cancellations, monitor shipping deadlines, and follow up on postage refunds.

Shipping Coordination:

Follow up on delayed or missed shipments, coordinate delivery scheduling with carriers and freight brokers, and escalate shipping charge discrepancies.

Order Entry and Quotes:

Prepare customer orders and quotes, enter information into QuickBooks, and confirm pricing approvals.

Vendor Communication:

Contact vendors regarding packaging, lead times, and drop-shipping details.

Website and Systems Support:

Report website errors, identify issues with online ordering, test internal tools, and provide feedback on process improvements.

Office Support:

Report building maintenance issues and help maintain an organized office environment.

Qualifications:

At least 2 years of experience in customer service, order processing, order desk, or inside support. Distribution, industrial, or e-commerce experience preferred. Comfortable using Microsoft Outlook and online order management systems; Shopify experience is beneficial. QuickBooks or other accounting software experience is a plus. Strong verbal and written communication skills. Excellent attention to detail, including the ability to identify incorrect SKUs, mismatched finishes, and incompatible products. Ability to remain professional and calm when assisting frustrated customers. Willingness to learn product lines, including wire shelving, pallet racking, and related accessories. Dependable, organized, and able to work on-site during scheduled weekday hours.