Now Hiring! Customer Service Representative (CSR) Durocher's - Monroe, Michigan Do you enjoy staying organized, helping people, and keeping things running smoothly? Durocher's is looking for a dependable, detail-oriented Customer Service Representative to join our Appliance Service Department! We're looking for someone who takes pride in their work, communicates well, and can keep multiple tasks moving while making sure nothing falls through the cracks. What You'll Do Schedule and coordinate appliance service calls for our technicians. Communicate with customers regarding appointments and service updates. Receive, check in, organize, and track incoming appliance parts. Work with parts vendors, warranty companies, and manufacturers. Complete and submit warranty paperwork and service documentation accurately and on time. Track open service calls, parts orders, and outstanding issues. Work closely with technicians to ensure they have the information and parts needed to complete their jobs. Help keep the service department organized and running efficiently. What We're Looking For Dependable, organized, and detail oriented. Strong communication and customer service skills. Ability to multitask, prioritize, and follow through on responsibilities. Comfortable using computers, email, and scheduling systems. A positive attitude and willingness to work as part of a team. Ability to lift at least 15 pounds as needed. Previous customer service, office, parts, or appliance service experience is a plus, but not required. Why Join Durocher's? At Durocher's, we know great service takes a great team. We're looking for someone who wants to make a difference, support our technicians, and help provide the dependable service our customers count on. If you're organized, reliable, and enjoy being part of a team where your work matters, we'd love to hear from you! Interested in joining our team? Apply today!

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Paid time off Vision insurance

Experience:

Customer Service Representative:

1 year (Preferred)

Work Location:

In person