Job ID:

10366071 Posted today Back Norton Shores, MI, US Office High School or equivalent Full Time, Temporary 18.00 Experienced (Non-Manager) On-site Aerospace and Defense First Shift (Day) Norton Shores, MI, US 18.00 Experienced (Non-Manager) Full Time, Temporary Aerospace and Defense On-site Office High School or equivalent First Shift (Day) Apply Now Applied Job details At Kelly® Science, Engineering, Technology & Telecom (SETT), we're passionate about helping you find a job that works for you. We're hiring a Customer Service Representative I for a long-term opportunity in Norton Shores, Michigan .

Customer Support Representative I Day Shift:

Mon - Fri 8:00am - 5:00pm

Onsite:

Norton Shores, Michigan Hourly Pay:

$18.00/hr W2 Enhanced Benefits (medical, dental, vision) + paid holidays & vacation The Frontline Customer Service Team manages the customer experience. Tasks include customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business.

Responsibilities:

Working within a group inbox to provide timely responses to customer orders, RFQ's and all other inquiries. Professional communication with customers, both internal and external, via phone and email. Prioritizing customer response by level of urgency. Checking inventory daily for incoming repair parts and owed cores from customers. Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step. Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.

Customer Core Management:

Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer's part to the customer or provide an exchange unit. Front to back order entry, processing and final delivery to end customer. Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required. Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Requirements:

Excellent verbal and written communication skills. Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus. Strong Microsoft Excel background required. Strong customer service background required in an industry that moves parts. Must have strong attention to detail and exhibit excellent organizational skills. Ability to work under deadlines in a fast-paced work environment. Logistics or Inventory Management experience preferred. Completed High school diploma or GED is required. 10366071 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

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Share this job Copied url Link Copied Similar Jobs To save a job sign in or get started Customer Service Representative I - 3rd Shift Norton Shores, MI, US Full Time, Temporary 18.00 To save a job sign in or get started Material Handler Holland, MI, US Full Time, Temporary 18.00 To save a job sign in or get started General Laborer - Metal Stamping Grand Rapids, MI, US Full Time, Temp to Hire 18.00 As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Find what's next with Kelly ® . As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. 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