Customer Support Representative I - Nights

Customer Support Representative I•Nights Apply Now Applied To save a job sign in or get started

Job ID:

10172784 Posted today Back Norton Shores, MI, US Office High School or equivalent Full Time, Temporary 18.00 Experienced (Non-Manager) On-site Aerospace and Defense Second Shift (Afternoon) Norton Shores, MI, US 18.00 Experienced (Non-Manager) Full Time, Temporary Aerospace and Defense On-site Office High School or equivalent Second Shift (Afternoon) Apply Now Applied Job details At Kelly® Science, Engineering, Technology & Telecom (SETT), we're passionate about helping you find a job that works for you. We're hiring a Customer Support Representative I for a night shift opportunity in Norton Shores, Michigan . Customer Support Representative I•

Nights Onsite:

Norton Shores, Michigan Night Shift:

Mon•Fri 4:00pm•12:30am

Hourly Pay:

$18.00/hr W2 Enhanced Benefits + Paid Time Off The Frontline Customer Service Team manages the customer experience. Tasks include customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business.

Responsibilities:

Working within a group inbox to provide timely responses to customer orders, RFQ's and all other inquiries. Professional communication with customers, both internal and external, via phone and email. Prioritizing customer response by level of urgency. Checking inventory daily for incoming repair parts and owed cores from customers. Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step. Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.

Customer Core Management:

Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer's part to the customer or provide an exchange unit. Front to back order entry, processing and final delivery to end customer. Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required. Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Qualifications:

Must be able to work night shift/2 nd shift starting at 4:00pm to 12:30am. Excellent verbal and written communication skills. Must have strong attention to detail and exhibit excellent organizational skills. Ability to work under deadlines in a fast-paced work environment. Strong customer service background required in an industry that moves parts. Strong Microsoft Excel background required. Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus. Logistics or Inventory Management experience preferred. High school diploma is required; Bachelor's degree is preferred. 10172784 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

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