Customer Experience Representative Department:

Customer Experience Reports To:

Customer Experience Manager Location:

Onsite /

Office-based Employment Type:

Full-Time Position Summary DayStarr Communications is seeking a Customer Experience Representative to join our Customer Experience team. You will be responsible for delivering a positive customer experience by helping customers with product and service questions and partnering with internal teams to see issues through to resolution. Core Responsibilities Embody and actively support

DayStarr's Core Values:

Work with Passion, Be a Team Player, Carry a Servant's Heart Provide friendly, service-oriented customer support via phone, email, web chat, and face-to-face interactions Hear, document, and help resolve customer inquiries and complaints Provide accurate information about DayStarr products and services Document and update customer records based on interactions Partner with internal teams to ensure customer issues are addressed appropriately Greet customers and visitors entering the office Perform routine administrative and clerical support tasks Contribute to and maintain internal knowledge of evolving products and services Required Qualifications High School Diploma or GED Strong verbal and written communication skills Positive and professional demeanor Ability to build rapport with customers Ability to prioritize tasks and manage multiple requests Service-oriented mindset with attention to detail Preferred Qualifications Prior customer-facing or customer service experience Familiarity with Microsoft applications (Outlook, Word, Excel) Experience working in a fast-paced or service-focused environment Key Competencies Active listening and clear communication Critical thinking and initiative Emotional composure during high-stress or escalated interactions Dependability and follow-through Why Work at DayStarr? DayStarr Communications exists to improve the lives in our communities through communication . We are a locally rooted organization that values teamwork, service, and personal growth. Our employees are passionate about the work they do and care deeply about the people they serve—both customers and coworkers.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer Service:

3 years (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person