Customer Service Representative

The Derek Lietzau Insurance Group - Farm Bureau Insurance The Derek Lietzau Insurance Group is seeking a motivated and professional individual to join our team as a Customer Service Representative (CSR). We are looking for someone who is a team-leader, enjoys helping people, thrives in a team-oriented environment, and is looking for a long-term career opportunity with room for growth. At our office, we take pride in creating a positive, family-friendly workplace where employees feel valued and supported. What We Offer Family-oriented and supportive office environment Long-term career opportunity Professional development and growth Paid licensing course and exam Pay increase after obtaining insurance license On-the-job training with no prior insurance experience required Responsibilities Assist clients by phone, email, and in person Provide support regarding insurance products and services Maintain accurate and confidential client records Professionally handle client questions and problem-solving Manage multiple tasks efficiently in a fast-paced environment Work both independently and as part of a team Perform additional administrative and customer service duties as assigned Qualifications Property & Casualty license preferred, or willingness to obtain within 30 days of hire Prior office or customer service experience preferred Strong communication and organizational skills Professional attitude with strong attention to detail Comfortable using Microsoft Word, Excel, Outlook, and internet applications Self-motivated with the ability to learn quickly No previous insurance experience is necessary — we are looking for the right person with a strong work ethic, positive attitude, and willingness to learn.

Please note:

Health insurance benefits are not offered with this position. To apply, please submit your resume and cover letter in PDF format to: derekinsgroup@fbinsmi.

com Please title your document:

Last Name, First Name - Spring 2026

Hiring Event Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

Employee discount Paid time off Parental leave Professional development assistance Retirement plan

Experience:

Customer service: 1 year (Required) Ability to

Commute:

Paw Paw, MI 49079 (Required) Ability to

Relocate:

Paw Paw, MI 49079: Relocate before starting work (Required)

Work Location:

In person