A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Bandit Industries, Inc. is a manufacturer rich with vision, enthusiasm, and extraordinary employee pride. Many Bandit employees have ten or more years of service, with most management roles being filled from within.
We are currently hiring for:
Job Title:
Customer Service Specialist Job Category:
Administrative Support Worker Department:
Customer Service Location:
Bandit West Work Shift:
8a-5p
Monday-Friday Job Summary:
The Customer Service Specialist is responsible for processing parts and service phone calls and emails, data entry/retrieval, and analyzing various reports. They will process complaints and issues related to products and/or services. They will adhere to all Bandit safety, quality, inventory and production guidelines, standards, policies, and procedures.
Duties and Responsibilities:
Respond to customer queries, such as email or phone call. Maintain a polite, helpful, and professional manner at all times. Familiar with products and services to relay accurate information to customers. Communicate with internal/external individuals to resolve issues. Use computer for various applications, such as databases management and word processing. Create, maintain, and enter information into databases. Recognize when there is a problem or issue and let the appropriate authority know. Set up and/or manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents such as correspondences. Other duties as assigned.
Qualifications and Education Requirements:
Excellent written and verbal communication skills. Excellent communication, presentation, and customer service skills. Sales background preferred. Proficient computer skills. Two (2) or more years of experience in related position preferred but not required.
Physical Requirements:
Frequently sit for extended periods of time. Occasionally stand, walk, push, pull, stoop, pinch, grasp, and/or bend. Requires employee to occasionally work both inside/outside in heat/cold, and/or wet/humid conditions. Occasionally required to use personal protective equipment (PPE) to prevent injury. Occasionally lift 30 pounds. Bandit Industries, Inc. is an Equal Opportunity Employer. The policy of Bandit is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, Veteran Status, sexual orientation, genetic information of any other protected category by state and federal laws. Bandit is proud to be a Veteran-Friendly Employer (VFE). Established in 2013, the Veteran-Friendly Employer Program recognizes Michigan employers who makes a concerted effort to attract veterans, active Guard and Reserve members, and transitioning military personnel to their workforce. Visit www.michiganveterans.com for more information.
