Customer Service Specialist

Customer Service Specialist Allied Insurance Managers Inc. - 5.0 Rochester Hills, MI Job Details $42,000 - $50,000 a year 1 day ago Benefits Profit sharing Paid holidays Disability insurance Health insurance Dental insurance Vision insurance Opportunities for advancement Life insurance Qualifications Customer communication High school diploma or GED Full Job Description Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has an excellent rapport with clients. If this sounds like you, please start your application today!

Compensation:

$42,000 - $50,000 yearly

Responsibilities:

Manage inbound calls related to insurance policy concerns, customer complaints, and general queries Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal Maintain a record of customer interactions and follow up on their experience with our organization Demonstrate accuracy in processing client policy modifications based on the data given Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved What You'll Be Doing Assisting with preparing and processing bond documents Gathering and organizing required paperwork Submitting requests to insurance carriers Tracking deadlines and following up as needed Maintaining accurate documentation in our agency system Supporting producers and team members with client requests You'll receive training and support as you build knowledge and confidence in the role.

Qualifications:

Previous customer service experience required for this position Display strong communication skills, active listening skills, and personal skills Must have high school diploma or GED equivalent Basic knowledge of insurance policy procedures and schedules is preferred Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems About Company Allied Insurance Managers, Inc. has provided insurance and risk management solutions to businesses and individuals since 1987. As an independent agency, we represent a broad spectrum of national, regional, and domestic insurance companies. This allows us to find our customers the most comprehensive, cost-effective insurance solutions today and in the future. We also offer the following benefits: Medical, Dental & Vision Insurance Package Disability and Life Insurance Package Paid Vacation & Holidays 410(k) Profit Sharing Plan Career Advancement Opportunities Higher compensation is negotiable based on experience. Applicants must complete an assessment to be considered.