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Customer Service Associate
Job
Dows Equipment Serv Inc
Romulus, MI (In Person)
$47,840 Salary, Full-Time
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Job Description
Customer Service Associate Dows Equipment Serv Inc Romulus, MI Job Details Full-time $20 - $26 an hour 20 hours ago Benefits Paid training Health insurance Paid time off On-the-job training 401(k) matching Qualifications Attention to detail Client services Adaptability Customer support Typing Full Job Description Job Overview We are seeking a dynamic and energetic Customer Service Associate to join our team! In this vital role, you will be the frontline ambassador for our company, providing exceptional support and service to our diverse clientele. Your enthusiasm and proactive approach will help foster positive relationships, resolve inquiries efficiently, and ensure every customer feels valued and heard. This paid position offers an exciting opportunity to develop your communication skills, gain valuable experience in client services, and be part of a vibrant team dedicated to excellence. Duties Engage with customers via phone, email, and chat to address questions, resolve issues, and provide product or service information with enthusiasm and professionalism Assist customers with sales inquiries, guiding them through options and helping them make informed decisions Manage data entry tasks accurately, updating customer records and transaction details in our systems Demonstrate excellent phone etiquette by actively listening, speaking clearly, and maintaining a friendly tone throughout all interactions Support outbound calling campaigns to follow up on customer inquiries or promote new products and services Collaborate with team members to ensure seamless client support and share insights for continuous improvement Skills Strong communication skills in English Proven experience in customer support or client services within a call center environment or similar setting Excellent computer skills including proficiency in Microsoft Office applications and data entry systems Knowledge of sales techniques combined with the ability to upsell or cross-sell products naturally Demonstrated phone etiquette with the ability to handle high-volume outbound calling professionally Analysis skills to assess customer needs quickly and provide appropriate solutions or escalations Attention to detail for accurate typing, data entry, cash handling, and record-keeping tasks Ability to adapt quickly to new systems or processes while maintaining a positive attitude Join us as a Customer Service Associate if you're passionate about delivering outstanding service, thrive in fast-paced environments, and want to grow your career in client relations!