Customer Service Representative - GVS Safety

POSITION PURPOSE

The Customer Service Representative is to be the primary point of contact with customers for placing orders and registering product related complaints. They work closely with the Sales team to coordinate communication around Purchase Orders, Lead Times, Delivery, Invoicing and Complaints.

ESSENTIAL JOB FUNCTIONS-RESPONSIBILTY & AUTHORITY

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Customer Response:

1. Taking and Confirming Orders by email 2. Entering customer purchase orders into our MRP software 3. Tracking inquiries as they are distributed to the appropriate subject matter expert (SME) 4. Generating open sales order reports regularly for customers 5. Tracking Open Orders and Communicating Shipment/Delay information to Customers and Sales Reps 6. Collecting and Transferring information from Sales, Planning, Purchasing and Production to help ensure On Time Delivery & Delighted Customers 7. Maintaining & Curating the CRM for Maine Manufacturing 8. Maintaining a professional environment and experience for GVS Customers.

JOB REQUIREMENTS

; 1. Associates Degree required, Bachelor's Degree preferred 2. 1-2 Years of Customer Service Experience 3. Demonstrated ability to work in cross-functional and multi-disciplinary environment

PHYSICAL REQUIREMENTS

; 1. Employee will be required to sit / stand for extended periods of time, operate a computer keyboard and calculator, etc. 2. Position will be exposed to an office environment; however, occasional interaction in a production and/or laboratory environment many be required.

Work Remotely No Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): If you were extended an offer for this position, what would be your availability to start? What are you salary expectations for this role?

Work Location:

In person