Customer Service Associate / Call Center

Industrial Fabric Products Inc. is a small family-owned company that manufactures / distributes tarps, covers and canvas products. We are looking for engaging, customer-centric representatives with two (2) years of customer service experience to assist our shoppers via phone or e-mail to place and/or track their online orders. If you share our passion for exceeding customer expectations, then this is the company for you.

General Responsibilities:

Assist customers via phone or e-mail to navigate our website and place orders online Provides customers with accurate information about our products, pricing and availability Maintain the highest level of customer satisfaction with every interaction Maintain accurate, timely customer account information Collaborate with management teams to stay updated on new products, services, and policies

Requirements:

Two (2) plus years of customer service experience required Call center/remote customer service experience preferred Highly proficient computer skills including navigating online, working with Gmail and Microsoft Office (Excel and Word) Adept at multitasking and time management Strong problem-solving capabilities, ability to work independently and as a team member. Excellent verbal and written communication.

Job Types:

Part-time, Full-time Benefits:

401(k) 401(k) matching Flexible schedule Paid time off

Work Location:

In person