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TS
Total Security LLC
Customer Service
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Michigan data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,223 / year median in Michigan
-12% projected decline
Job Description
Do you enjoy working independently, staying active, and providing excellent customer service? Total Security, LLC is seeking professional, dependable Gate Attendants to serve as the first and last point of contact for customers entering and exiting the yard. This role combines customer service, attention to detail, and loss prevention responsibilities to help create a safe, efficient, and welcoming experience for every customer. What You'll Do
- Greet customers and vendors with a friendly, professional attitude.
- Monitor vehicle and customer traffic entering and exiting the yard.
- Use a company-issued tablet to accurately scan customers in and out of the facility.
- Verify merchandise by counting and confirming items against customer pick tickets.
- Conduct courteous vehicle inspections, including truck beds, trailers, trunks, and cargo areas.
- Answer customer questions and explain yard procedures professionally.
- Maintain awareness of your surroundings and report suspicious activity or merchandise discrepancies.
- Work closely with management and associates to support store operations.
- Follow company safety standards, procedures, and customer service expectations. What Makes Someone Successful in This Role? We're looking for individuals who are:
- Friendly and customer-focused
- Reliable and punctual
- Detail-oriented and observant
- Comfortable working independently
- Able to remain alert and engaged throughout their shift
- Professional in appearance and communication
- Able to balance speed, accuracy, and customer service
Requirements:
- Must be at least 18 years old. Able to Lift 50lbs
- Ability to stand, walk, and work outdoors in varying weather conditions.
- Ability to use a tablet and follow established procedures.
- Strong communication and customer service skills.
- Ability to maintain focus and attention to detail throughout the shift. Important Expectations
- Employees must remain in proper uniform while on duty.
- Personal cell phones, earbuds, smart watches, gaming devices, and other personal electronics are not permitted while working except during authorized breaks.
- Employees are expected to remain attentive, engaged, and focused on gate operations throughout their shift. Why Join Total Security?
- Weekly pay
- Consistent scheduling
- Paid training
- Opportunities for advancement
- Supportive management team
- Independent work environment If you're dependable, attentive, and take pride in providing outstanding customer service while protecting company assets, we'd love to hear from you.
Pay:
From $19.00 per hour Application Question(s): Are you comfortable working outdoors in all seasons? Can you work independently with limited supervision? Are you able to refrain from personal cell phone use while working?Education:
High school or equivalent (Required)Work Location:
In personBenefits
- Professional Development
- Dental Insurance