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GA
Glassman Automotive Group
BDC Service Representative
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Michigan data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$49,045 / year median in Michigan
-12% projected decline
Job Description
BDC Service Representative Glassman Automotive Group - 1.0 Southfield, MI Job Details Full-time $35,000 - $65,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Customer records maintenance Service scheduling Mid-level Customer interaction during outreach Sales follow-up Marketing Conducting sales calls Office phone management Customer data entry Full Job Description Responsibilities The Service BDC Representative is a master at customer service and multi-tasking
- As a BDC Representative, you are responsible for handling incoming phone calls, accurately inputting customer information, scheduling appointments, following up on no shows, confirming appointments and reaching out to service opportunities to market to customer who have not been here for service.
- Respond to all incoming service phone calls
- Follow up on no-show visits
- Follow up on special order parts
- Reach out to customers whose vehicles require service
- Effectively communicate any special circumstances to the service team