Customer Service - Showroom

Customer Service - Showroom Stone Warehouse Of Michigan Sterling Heights, MI Job Details Full-time $16 - $19 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Qualifications Microsoft Word Computer operation Microsoft Excel Microsoft Outlook Computer literacy In-person consultation English Organizational skills Full Job Description Assist Walk-in Home Owners and help make a decision for their counter-tops. Effective and efficient handling of customer transactions. Accurately record and maintain customer contact information and details. Build and maintain company customer relationships. Answer inbound sales calls and make outbound sales calls. Consistent following up on promises and commitments in a timely manner with customers. Track stock levels to ensure customer orders are handled effectively. Assist customers in determining order requirements or services. Appropriately identify and escalate customer issues. Quote prices and credit terms, and prepare sales orders for customers. Complete sales transactions and processing of payments. Schedule trucking and delivery of material to customer, based on delivery schedule. Create shipping order and packing list. Troubleshoot customer issues during delivery process. Partners with Sales Representative to keep account transactions and literature up to date. Practice Customer focus, collaboration, and communication with team Retains up to date knowledge of company products Performs additional duties as required and or requested. Additionally the candidate must meet the following education and experience requirements: Excellent oral and written English language communication skills Provide high level of customer service Good organizational skills Proven ability to handle multiple tasks at once. Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment. Intermediate skills in

MS Outlook, Word and Excel Job Type:

Full-time Pay:

$16.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person