Service Advisor Moran VW of Sterling Heights Sterling Heights, MI Job Details Full-time $60,000 - $100,000 a year 2 hours ago Benefits Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Customer communication Full Job Description Who We Are Moran Automotive is a premier dealership group recognized nationwide for outstanding sales and service. We are committed to complete customer satisfaction and to providing our employees with excellent pay, benefits, and opportunities in a supportive environment. With Buick, GMC, Chevrolet, CDJR, Volkswagen and our Used Car Outlet, we offer broad opportunities for growth. We're built on trust, transparency, and treating people like family—making Moran a place where driven professionals can thrive. Moran Volkswagen is seeking an experienced automotive service advisor to join our winning team due to increased business. Moran is a top volume dealer Group and has a large clientele of repeat customers as well as a large advertising budget to provide a steady flow of customers. If you are a proven performer we should talk.

What We Offer Pay:

$60,000.00 - $100,000.00 per year Competitive compensation Health, dental, and vision insurance Life insurance 401(k) plan 5-day work week Employee Discount Paid Time-Off Air-conditioned work environment Great team culture and growth opportunities

What You'll Do:

Schedule and manage repair appointments for customers Answer questions about warranty coverage and loaner availability Communicate with customers to understand needs and provide accurate repair cost estimates Keep customers updated on repair progress and advise on additional recommended work Explain completed repairs, review costs, and suggest future maintenance at pickup Coordinate with technicians to ensure accurate and timely service Use dealership systems to write repair orders, track jobs in progress, and process warranty approvals Maintain strong knowledge of the automotive business and technology What We're Looking For Previous experience as a Service Advisor (preferred) Strong understanding of automotive repair and service processes Excellent communication and customer service skills Honest, dependable, and reliable team player Proficiency with computers and dealership management software Join Our Team This is an exciting opportunity to grow your career with one of the nation's top Volkswagen dealership. If you're a motivated and customer-focused Service Advisor, apply today and become part of the Moran Automotive family. Equal Opportunity Employer Moran Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.