Executive Customer Service Representative

Join Our Team! Metro Cars is an elite transportation company headquartered in Taylor, MI, serving major corporate clients across the nation. We are seeking a highly organized and detail-oriented Executive Customer Service Representative to join our team of professionals. Position Overview This role is heavily focused on customer communication, with approximately 85% conducted via email. The ideal candidate will be responsible for managing a high volume of reservations and coordinating logistics for large-scale transportation needs, including corporate events. Key Responsibilities Manage customer inquiries and communications, primarily via email Coordinate and process a high volume of reservations with accuracy and efficiency Input and oversee reservations for large customer events, including high-volume vehicle and bus transfers Deliver exceptional customer service while maintaining professionalism in all interactions Collaborate with internal teams to ensure seamless execution of customer requests Maintain accurate records and reporting using Microsoft Excel and internal systems Qualifications Prior experience in customer service, account management, or a related field Strong proficiency in Microsoft Excel and professional email communication Excellent organizational skills with the ability to manage multiple priorities Proven ability to handle high-volume workloads and time-sensitive requests Previous experience in event planning is a plus Work Environment & Schedule Fast-paced, high-demand work environment Overtime may be required based on business needs Weekend availability required when supporting large group events Preferred Skills Background in transportation, logistics, or event coordination Strong attention to detail and problem-solving abilities Ability to work independently while contributing to a team environment

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift

Work Location:

In person