Contact Central Agents are the critical link between people experiencing property emergencies and our field response teams. In this role, you will handle incoming emergency requests from clients, fire and police departments, as well as third-party partners. You will quickly gather and record accurate details using web-based software to deploy BELFOR emergency personnel where they are needed most.

Work Schedule and Training Compensation:

Starting at $20 per hour with shift differential for afternoon and midnight shifts

Paid Onboarding:

6-week mandatory training program (Tuesday-Saturday, 2:00pm-10:30pm)

Shift Assignment:

Afternight or Midnight shifts (facility operates 24/7/365)

Schedule Rotation:

Includes working every other weekend and every other holiday

Work Location:

100% on-site at Contact Central in Troy, m

I Overtime:

Occasional short-notice overtime required during major emergency events Key Responsibilities Answer incoming emergecny calls and electronic work orders accurately and professionally Gather precise, sensetive details with compassion and input data quickly into web-based applications Dispatch local response teams under time constraints following client-specific protocols Maintain customer databases and adapt quickly to changing processes or industry requirements Assist in training new employees as needed What You Bring Strong verbal and written communications with demonstrated empathy in customer service Fast and accurate typing skills with basic computer proficiency Proven ability to multitask and maintain high attention to detail in a fast-paced setting Reliable transportation Physical Requirements Ability to sit for extended periods while operating computer and phone equipment Manual dexterity required for keying data and repetitive computer tasks Ability to occassionally lift 5-40 lbs unassisted (0-15% of the time) and bend, crouch or stand, as needed Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. BELFOR Holdings is an

Equal Opportunity Employer Req Benefits:

RESTORING MORE THAN PROPERTY

Flooding. Fires. Windstorms. Hundreds of thousands of clients rely on BELFOR Property Restoration each year to rebuild their lives, homes, and businesses. We're Restoring More Than Property. With BELFOR specialists in every major metropolitan area in the USA ready to respond 24/7/365, we provide the fastest, highest quality service that's unmatched in the industry. The right response team can mean the difference between recovery and total loss. In the midst of chaos, you need an experienced company with a proven track record and solid relationships with leading insurance providers. BELFOR is looking for qualified candidates for the following position. BELFOR team members are a unique breed, committed to restoring not only property, but restoring lives for those affected by disasters, large or small. BELFOR also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Disability, Life Insurance, Employee Assistance Program, Paid Holidays and Paid Time Off.

Additional Details :

The Contact Central offers competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.