Customer Service Representative Express Waste Management Warren, MI Job Details Full-time $24.15 - $29.09 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Computer operation Microsoft Outlook Phone communication Computer literacy Spreadsheets Organizational skills Telephone systems Multi-line phone systems Clerical experience Office management Technical Proficiency Editing File organization Office phone management Quality data entry Time management Office record organization Full Job Description Overview Join our dynamic team as a Customer Service Representative and become the friendly, efficient voice that helps our clients and customers navigate their needs with confidence! In this vital role, you'll be the first point of contact, providing exceptional support through various communication channels. Your enthusiasm, organizational skills, and technical proficiency will ensure smooth operations and positive experiences for everyone you assist. This paid position offers an engaging environment where your communication talents and office management skills can truly shine! Responsibilities Manage multi-line phone systems to handle incoming calls promptly and professionally, ensuring each caller receives attentive service. Provide outstanding customer support by addressing inquiries, resolving issues, and guiding clients through processes with clarity and patience. Maintain accurate records through data entry, filing, and updating spreadsheets using productivity software such as Microsoft Office, Trux and Polymporphic. Assist with front desk duties including greeting visitors, managing appointments, and coordinating calendar schedules for team members. Support office management tasks like filing, proofreading documents, and organizing office supplies to keep the workspace efficient. Communicate effectively with clients via phone, email, or in person, demonstrating excellent phone etiquette and active listening skills. Collaborate with team members to improve office procedures, streamline workflows, and enhance overall productivity. Requirements Proven clerical experience or office management background with a strong emphasis on customer service excellence. Waste experience in both Commercial and Residential Departments is a plus. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with strong computer literacy and technical proficiency. Experience handling multi-line phone systems and managing front desk operations efficiently. Bilingual abilities are a plus to serve diverse client needs effectively. Exceptional organizational skills with keen attention to detail in data entry, proofreading, and file management. Strong time management skills to prioritize tasks in a fast-paced environment while maintaining professionalism. Previous experience using QuickBooks or similar accounting software is advantageous but not mandatory. Embark on a rewarding career where your organizational prowess and customer-centric attitude make a real difference! We're dedicated to fostering a supportive workplace that values your growth and contributions every day.

Pay:

$24.15 - $29.09 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person