Customer Service Representative Raza Insurance Agency Llc Wayne, MI Job Details Full-time $15 - $17 an hour 7 hours ago Benefits Paid time off Opportunities for advancement Qualifications Customer records maintenance Filing Client file management Property & Casualty License High school diploma or GED Client database systems Insurance policy review Documentation Handling Customer information system software Property insurance knowledge Customer data entry Full Job Description Job Overview At Raza Insurance Agency LLC, we believe that insurance is about more than just paperwork; it is about providing peace of mind to our neighbors right here in Wayne, Michigan. We are looking for a dedicated Customer Service Representative to join our local office and become the friendly face our clients rely on during their most important moments. When you walk through our doors, you will find a collaborative team that genuinely supports one another and values the unique contribution each person brings to the table. You are not just filling a role here; you are building trust with the families and businesses that make our community thrive. We take the time to listen, learn, and grow together, ensuring that every person who calls or visits leaves feeling heard and protected. If you enjoy helping people, have a natural talent for making others feel welcome, and take pride in doing work that makes a real difference in people's lives, we would love to welcome you to our team.

Salary Range:

$15.00 - $17.00 per hour Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Career Growth Opportunities Mon-Fri Schedule Requirements Active Property and Casualty insurance license in Michigan. High school diploma or equivalent. Solid understanding of insurance policy structures and coverage types. Excellent ability to explain complex information in simple, clear terms. Experience using agency management software or similar customer databases. Patient and empathetic approach to problem-solving. Strong attention to detail when managing documentation and client files. Responsibilities Serve as the main point of contact for our clients, answering their questions about policies with care and clarity. Process routine policy changes and endorsements to ensure our clients have the protection they need. Assist with billing inquiries and payment processing to keep accounts in good standing. Document client interactions accurately within our system to ensure we are always providing consistent service. Collaborate with our sales team to ensure existing clients are fully aware of any gaps in their current coverage. Maintain an organized and welcoming office environment for walk-in visitors. About Us As a local Premier Service Agency in Sugar Land, our knowledge and understanding of the people in this community help us provide customers with an outstanding level of service. We look forward to helping families protect the things that are important - their family, home, car and more. Our office is located at Highway 6 and Fluor Daniel. We strive to excel at our service to our clients and being their trusted advisors.