Call Center Representative

Call Center Representative HomeSpec - 4.7 Westland, MI Job Details Full-time $16 - $20 an hour 1 day ago Benefits Dental insurance Paid time off Vision insurance Life insurance Qualifications Record keeping Phone communication Mid-level Salesforce Cloud CRM system proficiency Appointment scheduling Communication skills Client interaction via phone calls Full Job Description With over 30 years in business and more than 40,000 customers served, HomeSpec is a leader in basement, crawl space, and foundation repair. Were on a mission to redefine the construction industry by providing remarkable experiences for our customers, and that starts with our team. Were looking for an energetic, organized, and customer-focused Call Center Representative to join our collaborative team. If you're passionate about helping others and thrive in a fast-paced environment, we want to hear from you! What Youll Do Answer customer calls and respond to all inquiries with professionalism and courtesy Efficiently schedule sales appointments Follow up with customers to address questions or concerns Keep accurate, up-to-date customer records in our system Provide support to internal departments as needed Ensure each customer interaction results in a positive and remarkable experience What Were Looking For At least 3 years of proven customer service experience; call center background strongly preferred Exceptional telephone and interpersonal communication skills Strong multitasking and problem-solving abilities Experience with Salesforce or similar CRM software (preferred) Availability to work 8 hour shifts MondayFriday, as early as 8am and as late as 6pm, with rotating Saturday shifts What We Offer A trusting, respectful, and fun culture The best tools and training to help you succeed A team you can be proud of Real opportunities for growth and development Competitive pay starting at $16-$20/hour PTO and Sick/Personal days Health, Vision, Dental and Life Insurance options Ready to Make a Difference? If youre looking for a workplace where your contributions are valued and your growth is supported, apply now and join the HomeSpec team. Lets redefine the construction industrytogether.

Offered compensation:

$16/hr - $20/hr Experience and License Requirements Customer Service Experience (optional)